Support

Need a hand with Canary? The quickest way to reach us is by email at support@canaryapp.us. You can also send feedback from inside the app: open Canary settings and tap Send feedback.

What helps us help you faster

• Your phone type and operating system (iPhone or Android).
• The place or screen where something felt confusing or wrong.
• Whether an air-quality reading felt stale, surprising, or hard to trust.
• A screenshot if the layout, sharing, or an alert looks off.

Subscriptions and billing

Canary+ is billed through the Apple App Store or Google Play for in-app purchases, or through Stripe for web purchases. To change or cancel a subscription, use your app-store account settings or the billing portal we provide. For billing questions, email support@canaryapp.us.

Urgent air situations

Canary can help you notice air changes, but it is not an emergency app or medical advice. For fires, evacuations, severe symptoms, or official guidance, follow your local authorities and your clinician.

Privacy and data requests

Email support@canaryapp.us with the subject line "Privacy request" to access, correct, export, or delete records tied to your signup email or Canary device ID. We may ask for enough detail to confirm the request before sending or deleting records. See our Privacy Policy for details.

Contact: support@canaryapp.us. We aim to reply within a few business days.